Privacy Policy
Effective Date: March, 2026
This Privacy Policy describes how Fluentyne Technologies ("we", "us", or "our") collects, uses, and shares your personal information when you use our website at fluentyne.com or the Gated Society - Home Services mobile application (collectively, the "Services").
1. Information We Collect
We may collect the following types of information:
- Personal Information: such as name, email address, and phone number when you contact us, register an account, or sign up for services.
- Usage Data: such as pages visited, features used, time spent on screens, and device or browser information.
- Device Information: including device type, operating system version, unique device identifiers (e.g., Android Advertising ID), and mobile network information.
- Location Data: approximate location based on IP address or, with your permission, precise GPS location to support service requests in your community.
- Push Notification Tokens: to send you service updates, alerts, and notifications related to your requests.
- Camera and Storage Access: only when you choose to upload images or documents as part of a service request. We do not access your camera or storage without your action.
- Cookies: on our website to enhance your experience and analyze site usage.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Process and manage home service requests
- Send push notifications and service status updates
- Respond to your inquiries and support requests
- Analyze usage patterns and improve app performance
- Send updates and promotional materials (only if you opt in)
- Comply with legal obligations
3. Third-Party Services
We do not sell your personal information. Our app may use trusted third-party services that collect data on our behalf. These may include:
- Firebase (Google LLC): for authentication, cloud messaging (push notifications), and crash reporting.
- Google Analytics for Firebase: for app usage analytics.
- Cloud hosting providers: to operate our backend infrastructure.
These service providers are contractually obligated to keep your data confidential and use it only for the purposes we specify.
We may also share your information with legal authorities if required by law.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our Services. If you request deletion of your account, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal or compliance purposes.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of promotional communications at any time
To exercise any of these rights, please contact us at support@fluentyne.com.
6. Children's Privacy
Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Fluentyne Technologies
Email: support@fluentyne.com
Website: https://fluentyne.com